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Privacy Policy

Last Updated: 2026-08-19

Privacy at a Glance

  • What we collect: Account details, identity verification, and transaction history.
  • Why we collect it: To verify your identity, process payments, and prevent fraud.
  • Who sees it: Only our internal team and trusted partner service providers.
  • How long we keep it: For the life of your account plus the period required by Malaysian law.
  • Deletion: You can request data removal via our support channels.

Introduction and Scope

Welcome to the Privacy Policy of ikiss. This document explains how we handle your personal information when you use our platform and services within Malaysia. Our goal is to provide a secure and transparent environment for all our players.

This policy applies exclusively to the services provided by ikiss. Please be aware that it does not apply to third-party websites or external links that you may visit after leaving our platform; those entities have their own independent privacy policies.

Personal Information We Collect

To provide a seamless gaming experience, we collect specific categories of data based on the necessity of the service:

Account & Identity Data

Information provided during registration used to create and manage your unique player account.

Verification Documents

Identification provided to confirm your age and identity, ensuring compliance with gaming regulations.

Payment Data

Transaction records and payment method details required to process your deposits and withdrawals.

Gaming & Transaction Activity

Records of games played and financial movements to monitor account activity and prevent irregularities.

Technical Data

IP addresses, browser type, and device identifiers used to maintain site security and optimize performance.

Support Records

Communications shared through our support channels to resolve queries or technical issues.

How We Collect Data

We gather information through three primary channels:

  • Directly from you: When you register, update your profile, or contact support.
  • Automatically: Through cookies and technical logs while you navigate our site.
  • Partner Providers: From trusted service providers who assist with payment processing and identity verification.

Why We Use Data

Your data is used for legitimate business and legal purposes, including:

  • Account Management: Maintaining your profile and ensuring secure access.
  • Financial Processing: Facilitating deposits and withdrawals accurately.
  • Security & Compliance: Verifying age, confirming identity, and preventing multi-accounting or fraud.
  • Personalization: Enhancing your user experience based on your preferences.
  • Legal Obligations: Fulfilling requirements applicable to gambling operators in Malaysia.
  • Marketing: Sending promotional updates only if you have explicitly opted in.

When We Share Data

We do not sell your personal data to third parties. Information is only shared in the following circumstances:

  • Service Providers: With partners who handle payment processing, KYC verification, and technical infrastructure.
  • Legal Requirements: When compelled by relevant authorities to comply with the law.

How We Protect Data

We employ robust safeguards to ensure your information remains confidential:

  • Encryption: Using industry-standard encryption for data in transit.
  • Access Control: Restricting internal access to sensitive data to authorized personnel only.
  • Payment Isolation: Separating payment details from general account data.
  • Continuous Monitoring: Regularly reviewing our security systems to mitigate potential risks.

Cookies and Tracking

We use cookies to remember your preferences and improve site functionality. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

You maintain control over your personal data. Depending on your status, you may exercise the following rights:

  • Access, correct, or request the deletion of your personal data.
  • Request data portability or object to specific processing activities.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact our support team via the channels available on our Support Page.

Note: Certain data must be retained even after account closure to satisfy anti-money laundering and gambling regulatory requirements.

How Long We Retain Data

We store your personal information for as long as your account remains active. Once an account is closed, we retain the necessary data for the period required by applicable law in Malaysia to comply with legal and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be closed immediately. Parents or guardians who become aware of a minor's account should report it to us via our support channels.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please reach out to us through the official contact methods listed on our Support Page.